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TERMS & CONDITIONS FOR ACCESS TO OR USE OF THE E-CUSTOMER EXPERIENCE PORTAL ("ECEP")
- This ECEP is for the purpose of expediting and facilitating the claims process only.
- By accessing or using this ECEP, you hereby warrant and represent that you have been properly authorized by the Policyholder / Insured to submit information pertaining to such Insured’s claims.
TAKE NOTE THAT any unauthorized use of this ECEP is strictly prohibited and may be subject to criminal and/or civil penalties. You are fully responsible for ensuring the validity of such authorization and agree to indemnify us against any loss or claims thereof.
- Information contained on this website or accessed through this ECEP do not represent the applicable policy terms and conditions in its entirety. You are advised to read through the policy document and understand the applicable terms and conditions.
- Our acceptance of any information provided by you through this ECEP shall not constitute or be construed as admission of liability by us. On the other hand, admission to your claims shall be based on the information submitted to us through this ECEP, supporting documentary evidence, your warranty and representations that such information are truthful, accurate and that all material information relating to the claim have been fully disclosed. In the event, you are uncertain whether the information is material, please disclose and consult us. Please note that the requirements mentioned here are not exhaustive and we may require additional information, documentation and proof of claim be furnished to support a claim. Please also be informed that the requirements may differ from one claim to another. Any claim payment shall be always subject to terms and conditions of the applicable policy.
- By accessing or using this ECEP, you expressly agree that such access or use is at your own risk. We assume no responsibility and shall not be held liable for any loss or damage as a result of your access to, or use of this ECEP, downloading or use of any information. We endeavour to provide you good service but cannot guarantee that such information will be error-free. You acknowledge that you are fully aware and expressly agree that use of this ECEP is subject to having all your activities hereof monitored and recorded by us.
- Whilst every effort has been made to ensure the accuracy of the information contained in or accessed through this ECEP, [CompanyName], its related companies and/or holding company (if applicable), do not in any way represent or warrant its accuracy, adequacy, currency, reasonableness or completeness or accept any liability for any loss or damage, whether wholly or partially, directly or indirectly, arising from any error, inaccuracy or omission.
- No warranties of any kind (whether implied, express, statutory or otherwise) is given in conjunction with such information or this ECEP in general.
- In the event of conflict between information contained in or accessed through this ECEP and the applicable policy, the provisions of such policy and any revisions thereof shall prevail to the extent of such conflict.
- All information herein contained is subject to change without any further notice.
- Your attention is also drawn to the “Declaration” you have given in the Online Claim Form which forms part of the terms of use of this website and ECEP.
I understand that the access to and/or use of the ECEP are subject to my acceptance of terms and conditions aforementioned.
As such, I hereby accept and agree to comply with the said terms.