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TERMS & CONDITIONS FOR ACCESS TO OR USE OF THE E-CUSTOMER EXPERIENCE PORTAL ("ECEP")
- By accessing or using this ECEP, you hereby warrant and represent that you have
been properly authorized by the Policyholder / Insured to submit information pertaining
to such Insured’s claims. Any unauthorized use of this ECEP is strictly prohibited
and if any infringement is found, you may be subjected to penalties under any applicable
law. You are fully responsible for ensuring the validity of such authorization and
agree to indemnify us against any loss or claims thereof.
- Information contained on this website or accessed through this ECEP does not represent
the applicable policy terms and conditions in its entirety. We strongly advise you
to read through the policy document to fully understand the applicable terms and
conditions.
- We do not admit any liability by receiving any information through this ECEP. Assessment
to any claim shall be based on the information submitted to us through this ECEP,
supporting documentary evidence, your warranty and representations that such information
are truthful, accurate and that all material information relating to the claim have
been fully disclosed. In the event, you are uncertain whether such information is
material, please disclose and consult us. Please also note that the requirements
mentioned here are not exhaustive and we may require additional information, documentation
and proof of claim to be furnished to support a claim. Please also be informed that
the requirements may differ from one claim to another. Any claim payment shall be
always subject to terms and conditions of the applicable policy.
- By accessing or using this ECEP, you expressly agree that you are at your own risk.
We assume no responsibility and shall not be held liable for any loss or damage
as a result of your access or use of this ECEP. You acknowledge that you are fully
aware and irrevocably agree that use of this ECEP is subject to having all your
activities hereof monitored and recorded by us.
- Tune Protect Malaysia, its related companies and/or holding company, do not in any
way represent or warrant its accuracy, adequacy, currency, reasonableness or completeness
or accept any liability for any loss or damage, whether wholly or partially, directly
or indirectly, arising from any error, inaccuracy or omission.
- No warranties of any kind (whether implied, express, statutory or otherwise) is
given in conjunction with such information or this ECEP in general.
- In the event of conflict between information contained in or accessed through this
ECEP and the applicable policy, the provisions of such policy and any revisions
thereof shall prevail to the extent of such conflict.
- All information herein contained is subject to change without any further notice.
- Your attention is also drawn to the "Declaration" you have given in the Online Claim
Form which forms part of the terms of use of this website and ECEP.
- Your attention is also drawn to the "Declaration" you have given in the Online Claim
Form which forms part of the terms of use of this website and ECEP.
- Any cost, charges and/or fees in relation to overseas bank remittance and/or issuance
of bank draft in respect of the settlement of your claim shall be borne solely by
you.
I/We understand that the access to and/or use of the ECEP are subject to my acceptance
of terms and conditions aforementioned.
I/We hereby acknowledge and understood the contents of the Personal Data Protection
Act 2010 and agree to give my fullest co-operation to Tune Protect Malaysia or its
representative in relation to this claim.
I/We acknowledge that I/we have accessed and/or read the Privacy Notice of TPM (available
at all TPM branch customer service counters and/or TPM website) and agree to the
processing of my/our personal data in the manner specified therein.
I/We also consent to the collection, further processing and disclosure of my/our
sensitive details herein for the purpose of processing claims and making the related
payments.
As such, I/we hereby accept and agree to comply with the said terms.